AI Performance
The AI Performance report (under the Quality & Team group) measures how well your AI agent is handling conversations — volume handled, handoff rate, and response quality.
Open Analytics → Quality & Team → AI performance.
Use it to confirm the agent is carrying its share of the load and to catch a rising handoff rate early. Pair it with Quality Review to inspect the conversations behind the numbers, and with the Knowledge Gaps report to turn repeated low-confidence replies and KB misses into learning work.