The WhatsApp channel lets customers reach you on WhatsApp. Conversations flow into your unified Inbox, where your AI agent can reply.
What it enables
Section titled “What it enables”- Two-way messaging with customers over WhatsApp, including text and media.
- Message templates — pre-approved formats with variable placeholders, used for outbound messages (updates, reminders) that fall outside the standard reply window.
- One or more WhatsApp business numbers on your workspace.
Connect WhatsApp
Section titled “Connect WhatsApp”-
In the left sidebar, open AI Agents, then select Connect channels to open the agent configuration map. Your channels appear on the right side of the map.
AI Agents → Connect channels -
Select the WhatsApp channel card to open its settings page.
-
Kasbly connects through the Official WhatsApp Cloud API (Meta) — the sanctioned WhatsApp Business API. Fill in the connection fields: Display Phone Number, Phone Number ID, Business Account ID, and Access Token. Each field explains where to find its value in Meta Business Suite, and the Where do I find these? link walks you through it. The access token is stored encrypted and never displayed after saving.
The WhatsApp settings page -
Click Save WhatsApp Settings. You can click Test connection first to confirm the credentials work.
Save to store the connection -
Kasbly automatically subscribes to the number’s webhook so inbound messages start flowing into your Inbox — no separate step needed. If that automatic step can’t complete (for example, the pasted access token belongs to a different Meta App than the one configured for your workspace), the page shows a Manual webhook setup (advanced) section with the callback URL and verify token. Paste those into Meta’s WhatsApp API Setup → Webhooks yourself to finish the connection.
Connected numbers
Section titled “Connected numbers”The Connected numbers section, lower on the same page, lists the WhatsApp numbers saved for your workspace. Once a number is connected it appears here, where you can manage it.