Test & Review
Test & Review lets you try the agent before changes reach real customers — so you can confirm it behaves as you expect.
Open AI Agents → Test & Review.
It offers three ways to check the agent:
- Simulator — send test messages and watch how the agent responds.
- Test Widget — try the live chat widget experience.
- Live review queue — review the agent’s draft replies (shadow mode) before they’re sent.
Use it after editing the prompt or skills, and before you launch.