The Email channel lets you send and receive messages by email, with conversations flowing into your unified Inbox.
Where to find it
Section titled “Where to find it”Open AI Agents in the sidebar, select Connect channels, then pick the Email channel card on the right side of the map.
Connecting it
Section titled “Connecting it”On the Email channel page, the Email setup card manages the default email provider for your workspace. Click Connect email and choose how you send mail — SendGrid, Amazon SES, or your own SMTP server — then enter the sender name and address customers will see. Until a provider is connected, the channel shows as Not connected.
Once connected, the page shows your Current settings (provider, sender address, host) and Credential status, with buttons to Update settings, Test connection, or Disconnect.