Glossary

Common terms used throughout Kasbly and these docs. The Arabic column matches the wording used in the dashboard’s Arabic interface, so the docs and the product stay consistent.

Term (English)	المصطلح (العربية)	Meaning
Dashboard	لوحة التحكم	The main overview of your workspace.
Inbox	صندوق الوارد	Every customer conversation, across channels, in one place.
Conversations	المحادثات	Individual message threads with customers.
Contacts	جهات الاتصال	The people who message your workspace.
Deals	الصفقات	Sales opportunities tied to contacts.
AI Agent	وكلاء الذكاء الاصطناعي	The AI that replies to customers on your behalf.
Knowledge Base	قاعدة المعرفة	Reference material the agent uses to answer accurately.
Workflows	سير العمل	Automated actions triggered by conditions.
Follow-ups	المتابعات	Conversations queued to revisit later.
Channels	القنوات	Messaging services customers use to reach you.
Marketing	التسويق	Content, campaigns, and re-engagement tools.
Campaigns	الحملات	Coordinated outreach to your contacts.
Analytics	التحليلات	Metrics on conversations, AI quality, and growth.
Settings	الإعدادات	Workspace, team, billing, and integration configuration.