Knowledge Base
The Knowledge Base is the reference material your AI agent draws on to answer accurately — facts about your products, policies, pricing, and FAQs.
Open AI Agents → Connect channels and select Knowledge on the map.
Add entries the agent can cite when answering. The more complete your knowledge base, the fewer questions need a human — and the more on-brand the answers stay.
Each entry now carries freshness metadata in the iteration workspace. When an operator verifies an entry, the dashboard records the verification timestamp and the entry stops showing as stale until the review window expires again. This is useful for pricing and policy content that can drift over time.