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Telephony

The Voice channel (telephony) handles AI-powered phone calls through Telnyx. It shares its Telnyx connection with the SMS channel.

Connect Voice

Section titled “Connect Voice”

  1. In the left sidebar, open AI Agents, then select Connect channels and pick the Telephony channel card on the right side of the map.

    AI Agents → Connect channels
    Agent configuration map with the Telephony channel

    AI Agents → Connect channels

  2. Under Telnyx Account, enter your API Key, Public Key, and Connection ID, then click Save Telnyx credentials. If Telnyx is already configured for SMS, the same credentials are reused.

    The Telephony settings page
    The Telephony settings page

    The Telephony settings page

  3. Under Telnyx numbers, click Add Number to add the phone numbers used for calls, and choose the default one.

  4. Save, then place a test call to confirm the connection.

Section titled “Related”