Telephony
The Telephony channel adds voice to your workspace, letting your AI agent handle phone calls on your connected numbers.
What it enables
Section titled “What it enables”- Inbound voice handling on your connected phone numbers.
- A fallback to human option, so a call can hand off to a person instead of ending.
- A configurable maximum call duration (between 60 and 3600 seconds).
- Shared number management with the SMS channel through the same provider account.
Connecting it
Section titled “Connecting it”Connect your telephony provider account from your workspace settings under the Telephony channel, add your phone numbers, and confirm the call webhook is configured. Then turn on the voice channel and set your call-handling behavior.
Voice settings can come from your workspace configuration or fall back to environment defaults; the settings page shows which is in effect. Call activity surfaces in your workspace alongside your other channel conversations in the Inbox.