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Connect your first channel

Before your AI agent can do anything, customers need a way to reach you. That’s what channels are for — messaging services like WhatsApp, Instagram, SMS, and more. Connecting one routes its conversations into your Inbox.

In Kasbly, channels live on your agent’s configuration map, alongside the tools and knowledge that power your agent.

Steps

Section titled “Steps”

  1. In the left sidebar, open AI Agents, then select Connect channels to open the agent configuration map. The map shows your tools on the left and your channels on the right.

    AI Agents → Connect channels
    Agent configuration map showing tools and channels

    AI Agents → Connect channels

  2. In the channels column, select the channel you want to connect — for example, WhatsApp. Each channel opens its own settings page.

    Each channel has its own connection settings
    A channel settings page

    Each channel has its own connection settings

  3. Follow that channel’s connection steps — entering credentials (WhatsApp, SMS) or authorizing an account (Instagram, Facebook) — then save.

  4. Send yourself a test message. It should appear in the Inbox, and your agent should respond.

Section titled “Related”